GSMtasks

Field Service Management Platform

Challenge

Field service businesses across multiple industries struggled with inefficient workforce coordination, poor route optimization, and lack of real-time visibility into operations. Companies needed a unified platform to manage everything from task dispatch to customer communication.

Multi-Industry Requirements

Complex requirements across delivery, maintenance, inspections, and sales

Real-time Tracking

Task tracking and workforce coordination in real-time

Route Optimization

Intelligent routing to reduce operational costs

Customer Communication

Transparency and communication with customers

Electronic Proof

Digital proof of delivery and documentation

Mobile Accessibility

Cross-platform mobile access for field workers

Approach

We developed a comprehensive field service management platform that serves 10+ industries with unified functionality. Our solution focused on creating a universal system that adapts to different business models while maintaining core operational efficiency.

Universal Task Management

Adaptable task management system across all industries

Intelligent Auto-dispatch

Optimized workforce allocation and routing

Real-time Visibility

Complete operational visibility for managers

Customer Portal

Dedicated customer-facing interface for transparency

Mobile-first Design

Designed specifically for field workers

Scalable Architecture

Supporting diverse business models and growth

Multi-Industry Implementation

Core Services

  • Installation & Maintenance
  • Medical & Pharmacy
  • Field Sales
  • Inspection Services

Delivery & Logistics

  • Grocery & E-commerce
  • Construction Materials
  • Courier & Parcel
  • Water Delivery

Specialized Services

  • Pest Control
  • Portable Toilet Rental
  • Equipment Rentals
  • Custom Services

Results

Business Impact

  • Supporting 10+ different industry verticals
  • Streamlined operations for hundreds of businesses
  • Reduced operational costs through route optimization
  • Improved customer satisfaction with real-time tracking

Platform Success

  • €14/month accessible pricing model
  • 14-day free trial conversion strategy
  • Cross-platform mobile adoption
  • Scalable SaaS architecture

Technical Achievements

  • Universal task management system adaptable to any industry
  • Real-time GPS tracking with minimal latency
  • Intelligent auto-dispatch algorithms
  • Comprehensive e-POD documentation system
  • Seamless mobile and web integration

Need a platform that works across multiple industries?

Let's discuss your project and explore how we can build scalable solutions that adapt to your specific business needs.